1.) Saugus continues to see increasing levels of service. This was an underserved community for some time and we believe Saugus numbers will continue to grow in terms of low-income benefit recipients.
2.) Melrose will continue to have relatively stable numbers. After a three year steady climb in benefit delivery numbers, we now believe Melrose is capturing most of the low-income veteran population. Although we will continue to provide outreach, we do not see the numbers increasing beyond normal COLA.
3.) Wakefield needs more directed outreach efforts. After an initial spike in service delivery, Wakefield numbers have fallen off. We are planning an aggressive spring outreach strategy in order to ensure that we are not missing potential low-income veteran clients within the community.
* Please note our internal tracking statistics continue to get better as we devise strategies for gathering date. Please note these are internal statistics and subject to error and change.
Clients - We are averaging 109 clients across the district with 51 from Melrose, 40 from Saugus and 19 from Wakefield. In order to be a client, a veteran or their qualifying family member must live below 200 percent of the federal poverty level and have less than 5k in liquid assets.
Contacts - To date int he district, we have interacted with 2,240 veterans and veteran-related clientele. We are proud of this number and actual believe it is lower than our total output. Annualized this is nearly 3000 client contacts or 9 interactions per day districtwide.
Benefits - Through January, we have expended $520,000 assisting our low-income veterans. Our aim is to improve quality of life by focusing on state-sanctioned financial incentives. Of that total, we have only lost $10,000 in "unreimbursed" benefits, meaning disagreements/errors with the state over the need to provide benefits. Our goal is a 95 percent reimbursement rate, out current rate is 98 percent.